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    CHARGES, EXEMPTION AND COUNTRIES OF DELIVERY


    Island surcharge | Delivery by DPD | Free transport insurance

    Following chart shows to you the delivery charges and the amount of exemption from delivery charges, as well as the time of shipment for every country. At the moment we can deliver only to following countries:

    Country Delivery
    charges
    free shipping for
    value of goods
    above
    C.O.D.
    charges
    Island
    surcharge
    Time of
    shipment
    United Kingdom 11,95 € 99,00 €   17,00 € 2-3 weekdays
    Ireland 19,95 €
    199,00 €
        4-6 weekdays
    Austria 9,95 € 99,00 € 9,95 €
    2-3 weekdays
    Belgium 8,95 €
    99,00 €
    9,95 €
      1-2 weekdays
    Bulgaria
    35,00 € 350,00 €     3-6 weekdays
    Croatia
    35,00 € 350,00 €   18,00 € 3-5 weekdays
    Czech Republic 9,95 € 99,00 €     2-3 weekdays
    Denmark 10,95 € 99,00 €
    17,00 € 1-3 weekdays
    Estonia 24,95 € 249,00 €
    18,00 € 4-5 weekdays
    Finland 24,95 € 249,00 €
    18,00 € 4-5 weekdays
    France 11,95 € 99,00 €

    17,00 €
    Corsica: 40,00 €
    2-3 weekdays
    Germany 5,95 €
    49,00 €
    6,00 €
    17,00 €
    Büsingen: 100,00 €
    1-2 weekdays
    Hungary 19,95 €
    199,00 €
        4-6 weekdays
    Italy
    without Livigno
    11,95 € 149,00 €
    17,00 € 2-4 weekdays
    Latvia 24,95 € 249,00 €

    4-5 weekdays
    Lithuania 24,95 € 249,00 €

    4-5 weekdays
    Luxembourg 6,95 € 99,00 €

    1-2 weekdays
    Monaco 12,95 € 119,00 €

    2-3 weekdays
    Netherlands 8,95 €
    99,00 €

    17,00 €
    1-2 weekdays
    Norway 40,00 € 400,00 €
    50,00 € 2-5 weekdays
    Poland 9,95 € 149,00 €

    3-4 weekdays
    Portugal
    without Azores & Madeira
    24,95 € 249,00 €

    3-4 weekdays
    Romania
    35,00 € 350,00 €     3-6 weekdays
    Slovakia 19,95 € 199,00 €

    4-6 weekdays
    Slovenia 19,95 € 199,00 €

    4-6 weekdays
    Spain
    without Canary Islands
    11,95 € 149,00 €
    40,00 € 3-4 weekdays
    Sweden 14,95 €
    149,00 €
      18,00 €
    2-4 weekdays
    Switzerland 25,00 €
    150,00 €
        2-4 weekdays
     

    All amounts include the legal value added tax.

    The exemption amount refers only to the flat delivery charges. C.O.D. charges and island surcharges may additionally incur.

    Island surcharges

    In United Kingdom for following postal codes:
    BT1-BT82, BT92-BT94, BT99, HS1-HS9, IV1-IV28, IV36, IV40-IV56, IV63, KA27, KA28, KW2-KW17, PA20-PA38, PA41-PA78, PH20-PH26, PH31-PH44, PO30-PO41
    no delivery to GY1-GY9, IM1-IM9, JE1-JE4

    In Croatia for following postal codes:
    20221-20226, 20260-20261, 20263-20264, 20270-20275, 20289-20290, 21225, 21400-21401, 21403-21405, 21410-21413, 21420, 21423-21426, 21430-21432, 21450, 21454, 21460, 21462-21463, 21465-21469, 21480, 21483, 21485, 22010, 22020, 22206, 22223, 22231-22236, 22242-22244, 23212, 23249-23251, 23262-23264, 23271-23275, 23281-23287, 23291-23296, 51280-51282, 51500, 51511, 51517, 51523, 51542, 51550-51557, 51559, 51561-51564, 53291, 53294, 53296-53297

    In Denmark for following postal codes:

    3700, 3720, 3730, 3740, 3751, 3760, 3770, 3782, 3790, 4592, 5960, 5970, 5985, 6720, 7884, 8305, 8592, 9940, 9950, 9960 / Greenland: 3900 - 3999 / Faroe Islands: FAE - PLZ

    In Estonia for following postal codes:

    62601, 91301, 92001-92420, 93001-94702

    In Finland for following postal codes:

    22100, 22130, 22150, 22220, 22240, 22270, 22310, 22320, 22330, 22340, 22410, 22430, 22520, 22530, 22550, 22610, 22630, 22710, 22720, 22730, 22810, 22820, 22830, 22840, 22910, 22920, 22930, 22940, 22950

    In France for following postal codes:

    17410, 17580, 17590, 17630, 17670, 17740, 17880, 17940, 22870, 29242, 29253, 29259, 56360, 56590, 56780, 85330, 85350 / For Corsica (20000 - 20999) surcharge of 40 €
    No delivery to the postal codes 96000 to 99000

    In Germany for following postal codes:

    18565, 25845, 25846, 25847, 25849, 25859, 25863, 25869, 25929-25933, 25938-25942, 25946-25949, 25952-25955, 25961-25970, 25980, 25985, 25986, 25988-25990, 25992-25994, 25996-25999, 26465, 26474, 26486, 26548, 26571, 26579, 26757, 27498, 83209, 83256 / For Büsingen am Hochrhein the surcharge is of € 100 because of the special regulation as Swiss customs territory

    In Italy for following postal codes:
    04020, 04027, 07000-09999 (Sardinia), 25050, 30010, 30012, 30100, 30121-30126, 30131, 30132, 30133, 30135, 30141, 57030-57039, 58010, 58012, 58013, 58018, 71040, 80070, 80071, 80073-80077, 80079, 90010, 91017, 91023, 92010, 98050, 98052, 98055 / Elba: 57031
    No delivery to Livigno (23030) and
    San Marino (47890-47899)

    In the Netherlands for following postal codes:
    1791-1797, 8881-8884, 8891-8897, 8899, 9161-9164, 9166

    In Norway for following postal codes:
    Svalbard (9170 - 9179) and Jan Mayen (8099)


    In Portugal for following postal codes:
    no delivery to the Azores (9500 - 9999) and Madeira (9000 - 9499)

    In Spain for following postal codes:
    Balearic Islands: 07000 - 07999
    no delivery to the Canary Islands (35000 - 35999 and 38000 - 38999)

    In Sweden for following postal codes:
    10005, 13000-13099, 37020-37029, 37042, 37043, 38060-38099, 38500-38599, 38700-38799, 43000-43099, 47100-47499, 62000-62999, 76010-76099

    Delivery by DPD (Dynamic Parcel Distribution)

    Our orders are generally delivered by DPD, one of the leading parcel services in Europe. If at the dayn of delivery DPD can't reach you at home, you will find a written advice and DPD will try again at the next day to delivery the packet. If you still aren't at home, you will find the advice requesting to contact DPD within 5 weekdays, in order to settle the handover modalities. Once this period has expired, DPD send the packet back to us.

    Furthermore we send you an e-mail as delivery confirmation, including a tracking number of your delivery. On www.dpd.com you'll be able to enter the tracking number and to recall the current delivery status.

    Free transport insurance

    Once you have placed your order, we assume the full damage and loss risk along the delivery itinerary.

    You should give us notice of transport damages possibly within 24 hours. If a delivery doesn't arrive to you within 4-10 weekdays (according to the delivery country) upon receipt of the delivery confirmation, please place to us a notice of loss. You can contact our customer service by e-mail at international@cookplanet.com or by phone at 0049 (0)6781-56789813.